ch44's Privacy Policy
ch44 is fully transparent about how your personal information is collected, stored, and used — because your privacy is our highest priority.
Introduction & Purpose
This privacy policy ("Policy") applies to the ch44 platform and all associated services ("Services"). The purpose of this Policy is to clearly inform you — ch44's users and players — what types of information we collect, why we collect it, and how we use and protect it.
ch44 is committed to providing players in Bangladesh with a safe, reliable, and fair online entertainment environment. An essential part of that commitment is ensuring the privacy of your personal information. Our platform uses SSL encryption technology to keep all data transfers secure.
By using ch44's Services, you are considered to have accepted the terms of this Policy. If this Policy changes, we will publish it here with an updated date and, where appropriate, notify you directly.
What Information We Collect
ch44 collects two types of information — direct information that you voluntarily provide, and indirect information that is automatically collected while you use the Services.
1.1 — Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and contact details
- Government-issued ID details for identity verification
- Payment information — relevant details for bKash, Nagad, Rocket, Upay, or bank accounts
- Information provided when contacting us via live chat or email
1.2 — Information Collected Automatically
- IP address and device information (operating system, browser version)
- Login time, session duration, and pages visited
- Gameplay history and transaction records
- Data collected through cookies and similar tracking technologies
- Device identifiers and log data
Purpose of Information Use
ch44 uses collected information for specific and legitimate purposes. We do not use your information unnecessarily or without your knowledge.
Primary Use Cases
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions and maintaining records
- Completing identity and age verification
- Preventing fraud, money laundering, and other illegal activities
- Providing customer service and technical support
- Using analytical data to improve ch44's services
- Sending relevant promotional communications (if you have given consent)
- Implementing and monitoring responsible gaming policies
- Meeting legal or regulatory obligations
ch44 never sells your information commercially to third parties. Information is shared with partners only to the limited extent necessary for operating the services, as detailed in the section below.
Information Sharing & Disclosure
ch44 believes that protecting your personal information is a fundamental right. We therefore share information with third parties only in specific circumstances and to a limited extent.
Legitimate Circumstances for Sharing Information
- Payment Processors: Limited information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions
- Identity Verification Services: Authorised verification providers for the purpose of confirming age and identity
- Technology Partners: Software and service providers that support platform operations — but only under contractually agreed confidentiality terms
- Legal Authorities: Relevant authorities when required by court order or legal obligation
- Fraud Prevention: Authorised agencies involved in investigating money laundering or fraud
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the ch44 website and app. These are small text files stored on your device that help improve the quality of the service.
Types of Cookies
- Essential Cookies: Required for login sessions, security verification, and basic functionality — these cannot be disabled
- Functional Cookies: Used to remember your preferences (such as language selection)
- Analytical Cookies: Collect usage statistics to help improve the service
- Targeting Cookies: May be used to show relevant content based on your gaming preferences
You can control or reject most cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some ch44 features to not work properly.
Information Security & Protection
ch44 uses industry-standard technology and processes to protect your personal information. Our security measures are detailed below.
Technical Security Measures
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption
- Secure Servers: Data is stored in controlled environments and regular security audits are conducted
- Access Controls: Only authorised personnel can access specific and necessary information
- Firewall & Monitoring: Real-time threat detection systems remain active
- Regular Audits: The effectiveness of security measures is tested on a regular basis
No digital system is completely impenetrable, however. If a security breach occurs, ch44 will notify affected users in a timely manner in accordance with the law and take the necessary steps.
Data Retention Period
ch44 retains your information only for as long as is necessary to fulfil the original purpose for which it was collected, or as required by legal obligation.
- Active Accounts: All relevant information is retained for as long as the account remains active
- Closed Accounts: Transaction records are retained for a set period after account closure as required by legal and regulatory requirements
- Identity Verification Data: Retained for the period required for fraud prevention and legal compliance
- Marketing Communications: Until you withdraw consent or your account is closed
- Backups & Logs: For a limited period as required by system needs
Once the retention period ends, data is securely deleted or permanently anonymised.
Your Rights & Choices
As a ch44 player, you have certain specific rights over your personal information. We respect these rights and support you in exercising them.
Your Rights
- Right of Access: You may request to know what information ch44 holds about you
- Right to Rectification: You may request correction of any inaccuracies in your information
- Right to Erasure: In certain circumstances, you may request that your information be deleted (to the extent permitted by law)
- Right to Object: You may object to specific uses of your information
- Right to Portability: You may request your information in a common format
- Opt Out of Marketing: You may request to stop receiving promotional communications at any time
To exercise these rights or for any questions, contact our support team. We will respond to your request as quickly as possible.
Protection of Minors
ch44's services are exclusively for adults aged 21 or older. We do not knowingly collect any personal information from minors.
- Every user's age is verified at the time of registration
- If a user is confirmed to be under the age of 21, that account is immediately closed and the associated information is deleted
- If a parent or guardian believes their minor child has registered on ch44, please notify our support team immediately
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
ch44 reviews and updates this privacy policy from time to time as needed. Changes to this policy may occur due to the nature of the services, legal changes, or technological developments.
- Registered users will be notified by email of any significant changes
- All changes will be published on this page with the date of the latest revision
- Continued use of the services after a change takes effect will be considered acceptance of the new policy
- If you do not agree to the new policy, you may close your account at any time
Have a privacy question?
For any questions about your personal information or this Policy, ch44's support team is available seven days a week, 24 hours a day. Contact us via live chat or email: [email protected]