ch44 Frequently Asked Questions & Support

Yes, to withdraw from ch44 you must use a bKash, Nagad, Rocket, or Upay number that matches the name registered on your account. Funds cannot be sent to a third-party wallet. This is a required rule to ensure the security of your account. The same applies to bank transfers.

The minimum withdrawal amount at ch44 is ৳800. Withdrawal requests below this amount are not processed. So before requesting a withdrawal, make sure your balance is sufficient. For deposits, a minimum of ৳500 applies.

Yes, ch44's payment system runs 24 hours a day, 7 days a week. Whether it's night or Friday — you can submit a withdrawal request at any time. Requests typically take 10 to 45 minutes to process. Bank transfers may occasionally take a little longer due to the bank's own schedule.

To withdraw money won from a bonus, you must first meet the wagering requirement. For the welcome bonus, the wagering multiplier is 25x, and it is calculated only on the bonus amount. Example: if you receive a ৳1,500 bonus, you need to wager ৳37,500. Once that requirement is met, bonus-derived winnings can be withdrawn under the normal rules.

At ch44, withdrawal processing typically takes 10 to 45 minutes. Requests via bKash, Nagad, Rocket, and Upay are completed relatively quickly. Bank transfers (such as Dutch-Bangla Bank, BRAC Bank) may take a little longer in some cases due to the bank's own processing.

When you create an account at ch44 and make your first deposit, a 150% welcome bonus is added automatically, up to a maximum of ৳5,000. Example: depositing ৳1,000 gives you a ৳1,500 bonus, for a total balance of ৳2,500. And depositing ৳8,000 gives you the maximum ৳5,000 bonus, for a total balance of ৳13,000.

Yes, all bonuses at ch44 have a specific validity period. If the wagering requirement is not met within the set time after activating the bonus, the bonus and any associated winnings may be cancelled. So it is worth reading the detailed terms once after accepting a bonus. Contact support to find out the exact expiry period.

In some cases a bonus can be cancelled after it has been accepted, but doing so also cancels all winnings related to that bonus. To request a bonus cancellation, let our support team know via live chat. It is always wise to read the terms carefully before making a decision.

No. The welcome bonus can only be received once in a player's lifetime. Each account, device, and payment method is verified separately, so opening a new account with the same details to claim the bonus again is not possible and will be considered a breach of the rules.

Click the "Forgot password?" option on the ch44 login page. Enter your registered mobile number or email and a verification code will be sent. Enter the code correctly and you will be able to set a new password. If you have trouble with this method, let support know via live chat.

After logging in, go to profile settings to change details such as your phone number, email, or payment method. Some important changes may require identity verification. For direct assistance, use ch44's 24/7 live chat.

Yes, ch44 supports login from any device. When logging in from a new device for the first time, a verification code may be requested — this is normal for security purposes. The code will be sent to your registered number. Enter it correctly and the login will be completed.

No. Each player is allowed only one account at ch44. If multiple accounts belonging to the same person are found, all accounts may be suspended and the remaining balance may be forfeited. If you run into a problem, contact support rather than opening a new account.

No, never. No ch44 staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone claiming to be from ch44 asks for this information, reject it immediately and let our support know — it may be a fraud attempt.

ch44 uses the latest SSL (Secure Sockets Layer) encryption technology. This means your personal information, payment details, and login credentials are always sent to the server in encrypted form. Third parties cannot easily read or steal this data.

Always use a strong and unique password — a password of at least 10 characters combining uppercase and lowercase letters, numbers, and special characters (such as @, #, $) is ideal. Do not use your date of birth, phone number, or easily guessable words as a password. Avoid using the same password on other sites.

Always check in your browser's address bar that the URL is exactly ch44.lat. Fake sites often use an extra hyphen, an additional word, or a different domain extension. Verify the URL before clicking on links shared on social media. If in doubt, avoid the link and type ch44.lat directly into your browser.

Change your password as quickly as possible and report the matter via ch44's live chat. The support team will review your account activity and, if necessary, temporarily restrict the account. Stop using the device or network from which the suspicious activity occurred.

For identity verification at ch44, a National ID card (NID) is generally accepted. If you do not have an NID for any reason, a valid passport or driving licence may also be used as an alternative. Documents must be clear and legible; blurry or altered images will not be accepted.

Account verification is done for the player's own protection. It ensures that only the actual account owner can make withdrawals and other important changes. Verification may be requested before a withdrawal above a certain level or in the event of a security concern.

All identity documents submitted to ch44 are stored in an SSL-encrypted environment. This information is used only for the verification process and is not shared with third parties. You can read more in our privacy policy.

A verification request may come when making a significant withdrawal for the first time, when changing a payment method, or if unusual activity is detected on the account. Responding promptly speeds up the process. If needed, the support team will guide you via live chat.

Verification is not immediately mandatory for general gameplay and deposits. However, it may be required before a withdrawal request is processed or when making certain changes to the account. Having your documents ready in advance will save time in the future.